CHALLENGE & SURVEY
 

User Information

*First Name:

*Last Name:

*Email:

*Job Title:

*Toyota Affiliation :

*Phone Number:

Challenge Question

DOES ANYONE REALLY KNOW WHAT TIME IT IS?
Consumer research shows that the time it takes to repair a customer’s vehicle has a huge impact on how satisfied the customer ultimately is with the service department—and the dealership overall. At the same time, customers who are kept updated on the repair process and made to feel at home if they’re waiting in the lounge can perceive a quicker repair process than those who don’t have a clear understanding of what’s going on with their vehicle. Beyond reducing repair cycle time from service write-up to delivery, it’s also important to make sure customers are kept informed and occupied—and feel that their time is valued by the dealership. What steps would you take to streamline cycle time and enhance communications with service customers to ensure a positive dealership experience?

Survey Questions

1. What is your current position?
Assistant Service Manager
General Manager
Dealer Principal
Customer Relations
Parts Manager
Parts Professional
Sales Consultant
Customer
Other


2. Where do you normally read en•gauge?
At the dealership during work
At the dealership during break
During commute to and from work
At home
Other


3. What do you do with en•gauge magazine when you are finished reading it?
Pass it on to another person within the dealership
Pass it on to another person outside the dealership
Keep it
Keep specific articles
Leave it for customers to read
Discard it
Other


4. How would you like to read and receive en•gauge?
Printed only
Online only
Printed and Online

5. If you selected Printed only, can you tell us why? Please mark all answers that apply.
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6. If you selected “Online” only, can you tell us why? Please mark all answers that apply.
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7. Would you read en•gauge magazine as an online publication only?
Yes, I would prefer to read it only online
Yes, but I would prefer to have both an online version and a hard copy
No, I would only read a hard copy

8. If you did not receive a printed version of en•gauge and could only view it online would you?
Read it online
Print it and read the it
I would not read it at all

9. Which articles in this issue were most helpful to you?


10. What topics would you like to see covered in future issues? (Please check all that apply).
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11. On a lighter note, do you have a funny or amusing dealer story to share? Please share:


12. We want to know whats on your mind. Tell us what how we can make en•gauge a useful forum for you.